Do you use spreadsheets to track customer data?
Do you have a cupboard that is a sprawling mess of wires and flashing lights that you have no idea what they do and that every time there is a power outage you need to call the IT Contractor to come and get you back up and running?
There is a better way and it is called “The Cloud”. The Cloud which has now moved to Saas (Software As A Service) which means you don’t need all that computer stuff. You need an internet connection. Use the contact form below to ask us how we can halve your IT costs and improve customer experience.
Customer Relationship Management (CRM)
CRM systems enable you to track the activity of your customers be it from interactions on website, to quotes, to leads. You can use CRM’s to track customer warranty information or do mass emails to make sure you are communicating effectively.
CRM’s enable you to see the list of opportunities that you are working on across your database to enable you to more effectively manage your business. Instead of managing customer information in excel spreadsheets you can centarlised all of your customer information in one easy to use portal.
CRM’s are highly configurable. PT Iseka can tailor them to meet your specific business requirements.
Customer Service Portal
Customer Service Portals allow you to receive, track and manage inbound requests from your customers.
Customers can interact with your support portal via your website, online chat, voice calls and even fax and sms.
The portal can be configured to automatically assign tasks to relevant resources both internal and external.
Customer service agents can track the tickets that are open and management is able to see at a glance what demand is in the system for their support operations.
Other Cloud Based Saas (Software as a Service) Offerings
Sales & Marketing
Customer Relationship Management
Customer Survey
Lead generation
Contact Management
Social Networks
Email & Collaboration
Document Management
Project Management
Online Meeting
Online Presentation
Business Process
Finance
Recruiting
Employee Management
Business App
Reporting