Jims Bins of Cliffton Springs is a franchisee of the “Jims Bins” business.  They provide rubbish removal services on the Bellarine for both domestic and commercial businesses.

Iseka was engaged to help move the business from a “paper-based” business to one that was completely electronic.  By leveraging a number of SaaS based applications Jims was able to completley swap out their paper based systems for an Ipad.  Within weeks a booking engine was created with the ability to manage the entire calendaring process of hiring, delivering and retriving bins.  The system takes control of the entire process from customer ordering through to invoicing, there is literally now no paper involved in the process.

Jims was able to remove a considerable amount of wasted effort from their operations and have been able to follow a “enter the information once” methodology.  Jims are now able to utislize the system to make better decisions about how to grow the business as they are able to review historical data with ease, this enables them to reduce cost and improve the service they provide.

Jims Bins cliffton Springs Booking Engine

Customer Statement

“Our business was purely paper based, we wanted a way to not only put our business online but to simplify our daily operations.  Iseka meet our challenge by creating us an online booking system that allowed us to significantly reduce our administration time.  We now spend a lot more time on building our business and a lot less on paper work.”

LaMeli Villas owns and operates villa accommodation across Indonesia.  The company focuses on family holidays at reasonable prices.

The company was using simple excel spreadsheets to manage the entire process of operating and running these villas.  This practice caused signifcant confusion and was impacted customer satisfaction.

Iseka was employed to completely build an environment from the ground up that focused on simplification of all of the process of managing these villas; from bookings to billing to marketing.  Iseka built an entire environment in (6) weeks including the following sub systems:

• Communications including, email, telephony and web chat.
• Online booking portal.
• Booking Management and calendering
• Accounting and finance.
• Website
• All images and content
• Payment gateway
• Social media environment and management
• CRM
• In room Wifi

The LaMeli villas project highlights the breadth of Iseka’s abilities to delivery technology that meet customer needs.

LaMeli Villas Website

Numfish have become one of Australia’s most trusted Pro Kick Scooter specialists since opening in 2007.  Still family owned and originally starting as a surf shop, we have now evolved to focus as a specialist in Pro Kick Scooters Retailing and Servicing.

Numfish desire was to leverage their “in store” stock and advice to increase online sales while at the same time streamline their sales and marketing processes.  To meet this challenge Iseka created a new e-commerce system based on Neto.  The Neto e-commerce system replaced a number of 3rd party disconnected platforms such as simple website, separate hosted shopping cart, separate inventory control system and customer contact into a single system that in addition provide payment gateway services and connection to the businesses existing finance system.

In addition Iseka helped create a 3D version of their store that could be hosted within their website that would enable customers to “virtually” shop their traditional “Bricks and Mortar” store.

The resulting system has significantly improved the online shopping experience so that dwell times and online orders have increased.

Numfish 3D website

Client Statement

Kelapa Villas operate a range of luxury accommodation services on the magnificent island of Gii Trawangan in Lombok Indonesia.

The company needed to re-brand itself and significantly improve the functionality of their website and so they contact Iseka to achieve this.  One of main requirements was the amount of time to complete this project.  In response Iseka was able to completely rebuild the sitein less than 2 weeks.

The site included the ability to search the different accommodation services easily while being easy to update and of course responsive to all connecting client devices.

Kelapa Website

MAXI KA supplies kitchen to customers in Australia.

PT Iseka built from the ground up the the entire Maxi technology environment from the ground up implementing  a completely cloud based environment.  In addition PT Iseka set up call center agents in Indonesia to provide live support and back office services from an offshore employment environment.

The following is a list successful implementations undertaken for MAXI Kitchen Appliances:

• New cloud based ERP accounting and stock control systems.
• Cloud baad email and file access systems.
• Implementation of global Voip Telephony services.
• Implementation of post sales support portal.
• Implementation of CRM system for customer warranty tracking.
• Social networking management portal
• Global website and shopping cart development
• Offshore call center

NWKA is a global kitchen appliance manufacturer and supplier with customers in Australia and the USA.

PT Iseka redeveloped the entire NWKA technology environment from the ground up migrating numerous onsite technologies to  completly cloud based environment.  In addition PT Iseka set up call center agents in Indonesia to provide live support and back office services from an offshore employment environment.

The following is a list successful implementations undertaken for NWKA Global:

• Migration of onsite ERP system to cloud based accounting and stock control.
• Migration of email and file access to cloud based system.
• Implementation of global Voip Telephony services.
• Implementation of post sales support portal.
• Implementation of CRM system for customer warranty tracking.
• Social networking management portal
• Development of IOS and Andriod application.
• Global website and shopping cart development
• Offshore call center

Outcome

NWKA Global was able to significantly reduce it’s employes from 14 to 3 full time staff in Australia.  In addition significant cost savings where made in migrating from expensive in house ERP and mail systems to cheaper cloud based systems that are more advanced and provided greater security and redundancy.

Customer Comments

“PT Iseka basically transformed our business from a heavily paper based system to a cloud based environment.  We have not only seen a significant reduction in costs from areas such as hardware and licensing but it has enabled to reduce our staff count dramatically.

Their solutions are purpose built but they leverage cloud based software that enables me to work independently from my desk which has improved my work life balance”

Marco Di Pietrantonio – MD 

Pact Heating & Cooling sells and installs a wide range of Heating and Cooling systems to customers all over Victoria.  Pact is a proud family owned business that prides itself on excellent customer service and maintaining a family based approach to customers and employees alike.

Even though Pact Heating & Cooling has a strong partnership with many of its customers it was unable to effectively position its value add to the sales process of selling new homes and heating and cooling systems.

With input from PT Iseka, Pact Heating & Cooling where able to implement a digital signage solution that enabled a live presence in display centers around the state for an extremely low cost compared to other solutions on the market.

In addition to this PT Iseka provides Pact Heating & Cooling with additional Customer Service Agents to help process quotes more effectively.

Customer Comments

” PT Iseka’s solution were to have a presence in our customers display centers was different to any previous solution we had considered.  They not only provided the ability to execute to a medium that we wanted but were also able to do it for a very attractive price.  The project was a huge success and we are now leveraging it to provide real time promotional material to our customers ”

Amanda Licciardi – Sales Manager