Many smaller hotels find it challenging to not only manage the complex operations of running a busy hotel but to maintain an effective sales and marketing department.

In today’s internet enabled environment of, attracting and securing Customers is extremely challenging for many Hoteliers. There are so many channels that staff end up watching their email more than looking after their guests.

Customers are able to compare, book and tailor their travel plans via a wide range of internet accommodation providers. This could be from the channel, to providers such as FlipKey. In addition the use of social media to market a hotel is vital to the success as their is often a greater personal connection.

Iseka is able to take over these headaches. Our Customer Service Agents are focused on monitoring ALL forms of inbound communication and are measured on response times. They are also trained to deal with a wide range of Customer inquires be they straight out sales inquires, to information requests and additional guests services.

In addition we can follow up on outstanding quotations and work within the hotels framework for discounting and packaging while maintaining Hotel Management Systems to ensure calendering and booking engines are up to date, thus preventing double bookings and missed opportunities.

Iseka not only provides the people but the technology that enables a small hotel to act like a big one. We are experienced in building cost effective Tailored Hotel Management Systems that enable our Customers to integrate their entire business process into a single connected system. Our systems free our customers from their desks enabling them to view live booking information from Anywhere at Anytime.