• Provide guest Wi-Fi you can promote

  • Allow your guests to connect reliable from any where or any device

  • Integrate your entire booking process to onclick

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Iseka Services – Hotel Solutions

Get back to looking after your Guests

Running a Hotel today can be a challenging business.  There are many factors that even the smallest Hotelier needs to consider from Guest services, to maintenance, billing, complaints, you name it the list doesn’t end for the typical Hotel Manager.  And then there is technology. Today’s hotel cannot exist without the use of Information Technology (IT).  Any area of hotel operations needs IT, it cannot run without it. Stop and think how your business would run without IT?

There are so many Vendors in the hotel IT space offering many different services from: Website’s, booking engines, email, reservation systems, WIFI, security, telephony, in room entertainment, Point of Sales, maintenance and operations, question is which is right for your Hotel?

That’s where Iseka Hotel Services can help.  We work in hotel IT space helping hotels find the best IT solutions.  We work with all the major IT providers to package “fit for purpose” IT solutions.  In fact we can not only recommend we can also supply and install and even operate.

Website & Digital Signage

  • Web development
  • Booking Engine creation
  • CRM Integration
  • Live site monitoring
  • Digital Signage
  • Online Marketing
  • Content Development

Cloud-based Technology

  • Front of house and Back of house
  • Point of sale
  • CRM Integration
  • Hosted Voice and Email
  • Accounting

Infrastructure

  • Wi-Fi
  • CCTV
  • Electronic Ordering
  • In-room Entertainment
  • In-room Communications

Call Center Services

  • Outsourced Call Center
  • Inbound & Outbound
  • Live customer support
  • Fixed long term and short term contracts
  • Zero Upfront Cost

Iseka “Extreme” Hotel Wi-Fi

One Network For All Converged Services Today, hotels need Wi-Fi for far more than just Internet access. With Ruckus dual-band 802.11ac access points, hoteliers can now deploy a single, reliable wireless infrastructure to concurrently support all essential business applications including: tiered high-speed Internet access (HSIA), point-of-sale terminals, IP-based video on demand (VOD), back office and service optimization services, voice over IP (VoIP), digital signage, and kiosks, and in-room IP-enabled devices of all kinds.

Unmatched Multimedia Support IP-based video streaming, voice communications, and other multimedia applications such as digital signage are quickly becoming essentials. Unlike other wireless systems, Ruckus ZoneFlex was purpose-built for multimedia. Our patented adaptive antenna technology and traffic engineering technologies uniquely classify, schedule, prioritize, and optimize latency-sensitive multimedia traffic to ensure flicker-free video for guests, and crystal-clear voice between hotel staff using IP-based phones.

“We finally got Optic Fiber connected to our business howsoever our Guests still complained about the Wifi.  Iseka installed a brand new Ruckus WiFi environment and all we get are compliments about the WiFi!”

Irma G GM – LaMeli Villas Ubud

Iseka Cloud Based Hotel Solutions

Hotel Management Software

Online Hotel Management Software

Our cloud based Hotel Management Software lets you; manage, view and update your bookings in one place from anywhere and from any device.  It includes Front Desk reservation, guest management and complete guest services management.  The HMS platform lets you view all upcoming bookings and full booking details in one location.

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Website

Website

Iseka will build you a beautiful website based on the content you provide and the type of clientele and location of your hotel.  The website will be fully hosted and will be mobile ready meaning it can be viewed on a PC or mobile device.  In addition your website will have an integrated booking engine, inquiry form and online chat.

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Central Reservation

Centralized Inventory & Pricing Management

Our automated inventory management environment centralizes this so that you can easily manage your offerings. The system connects to all channels, be it your website, Facebook page and Online Travel Agents such as FlipKey, AirBnB, Booking.com, Agoda, etc.

OTA Development

Creation of OTA environments

Iseka will create any other online environments as required, this includes connection into your inventory management system.  Your dedicated Call Center Agent will work with you to create seasonal pricing and any other promotions that you would like to offer Guests.

Iseka will maintain each OTA environment for pricing and inventory, ensuring your pricing policy is maintained and that you never get any double bookings.

Live Call Center

Live Call Center Agents

Our live call center Agents will be available to monitor all forms of communication from your Customers, either by phone, Facebook, email or live chat on your website to ensure you don’t miss a guest inquiry.  Iseka can even provide a call in number that you can give to your Guests for inquiries.

All messages, be they from email, phone or web chat are tracked and recorded for future information.

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Social Media Integration

Facebook and Instagram are two very cost effective ways to help you market your property directly to the market.  Iseka will work with you to help build a social networking profile that enables you to communicate with your target market and attract direct Bookings.

Together with our marketing specialists we will design a content delivery program that sees your Hotels online profile grow.  In addition we shall integrate your hotels online booking engine directly into Facebook so that guests can book directly from within Facebook.

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Customer success story

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Villa Tenang – Gili Trawangan owns and operates a number of family style  villa accommodation in Gili Trawangan, Lombok Indonesia.  While the company prides itself in offering a high level of customer satisfaction it began to find that their occupancy rate was beginning to decline.

Bookings through the OTA provides such as Agoda and Booking.com where stable but these have the net effect of reducing the villas gross margins based on lower net revenue figures.

Iseka was able to package a total solution which included not only a new website but the back end hotel and opportunitymanagement system to track all inbound inquiries and manage the entire booking process through to payment.

In addition by streamlining the entire business process Iseka was able to provide Call Center Agents to constantly monitor inbound inquires from a wide range of channels.

The net effect was that LaMeli Villas was able to improve its conversion rate for direct bookings and its Margin.

“Before we engaged Iseka, we missed emails, didn’t follow up quickly enough and poorly managed the booking process.  With Iseka we focus on what we do best, run villas and they do what they do best, win us business.”

Micheal Calutti GM – LaMeli Villas

La Meli Villas owns a number of single bedroom to private multi-room villas in the picturesque art capital of Bali, Ubud.

While the Villa managers were very capable in maintaining smooth operations and guest services they found it a significant challenge in maintaining a streamlined booking process.
In addition to answering phone calls Iseka services was engaged to undertake a complete Systems re-evaluation and ongoing enquiry management.

The system is implemented tie website bookings, OTA bookings, email enquiries and walkins into one system that maintains pricing and inventory control.  In addition website chat ensures any visitors to the website are monitored and engaged improving direct bookings and margin.

Iseka Really helped streamline the entire booking process.  Before Iseka, we had a considerable amount of loss bookings and often double bookings given that we are unable to centralise inventory control.

Our on-site staff now focus on pleasing a guests as opposed to answering emails.

Tania Di Pietro


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